Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to have the item returned back to us.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@kloudofficial.com You will need to supply us with photo evidence of the pillow and its problems before a return can start. 

If your return is accepted, we’ll send you the return shipping address, as well as instructions on how and where to send your package. Please note that we do not cover the return shipping fees. Items sent back to us without first requesting a return will not be accepted. 

Please keep your tracking number as you will need this for the return. 

You can always contact us for any return questions at info@kloudofficial.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kloudofficial.com.

Emails: info@kloudofficial.com 

Mon - Fri 

9am - 5pm

(email response times are 1-3 business days)